Have a question about Touch Bible? The answer you seek may be found the F.A.Q. below. Tap on a question below to see an article.
Why are some versions of Touch Bible free and others not? more →
Having free versions of Touch Bible means more people can own it and benefit from it by reading the Bible more often. Knowing that the Bible is being read more often because of Touch Bible is a blessing that money cannot buy!
Most versions of Touch Bible that come at a price are charging for premium features and study content, not Bibles. Some versions of the Bible, however, do require royalty payments, and those versions will also come at a price out of necessity. (Of course, paying for these versions of Touch Bible goes supports the developer and future versions.)
What are the System Requirements? more →
Each version of Touch Bible has its own file size and other requirements to run. See the App description on the store for more details. Touch Bible will run on iPhonei, iPod Touchi, iPadi, and most Android Devicesii.
iiTouch Bible for Android devices run on most Android Devices, Amazon Devices, Chromebooks and more. Amazon devices requires Android OS 5 or higher and uses 80MB of free space (phone memory, not SDCard memory). Some Android devices have more memory and faster procesors than others, so the experience may vary between phones. Some devices may not have enough resources to run Touch Bible.
What are the Download Instructions? more →
What are the differences between Paid Versions and Free Versions? more →
In short, paid versions include additional study content and study features. For example, Touch Bible Free has 10,000+ study notes, but Touch Bible Loaded has over 60,000 notes and a Concordance. More study features, such as enhanced split screen bibles and concordance searches are also found in Paid versions.
Touch Bible Free vs. Touch Bible Loaded for iOS
List of All Touch Bible Apps and key differences
Touch Bible will not open or crashes. What can I do? more →
Apple Devices
If Touch Bible isn’t behaving as expected, often the best thing to do is to restart your device.
Crashes can also occur when your Apple ID is not entered correctly in the Settings App, or due to a download issue.
If that doesn’t help, it you may need to reinstall Touch Bible.
Try the following troubleshooting steps form Apple for your iPhone, iPad or iPod Touch to resolve an issue:
Troubleshooting applications purchased from the App Store
NOTE: Please report any issues by using the contact form. Deleting apps will result in data loss (bookmarks and notes may be lost).
Android Devices
Certain updates to Android are notorious for installation or update bugs. Unfortunately, It is difficult to resolve these issues because whatever store you purchased your app from handles the installation process. The typical solution is persistence. Fixing these errors involves deleting the app and re-downloading it from your “Downloads” section of your store app. This FAQ provides details the process on multiple devices.
Touch Bible can require a lot of memory to run. It can be tempting to try to manage the memory on your device with a “task killer” app, but task killer apps can make the problems worst. If your device is freezing too much, it might be a better idea to restart it or have it serviced.
NOTE: Please report any issues by using the contact form. Deleting apps will result in data loss (bookmarks may be lost).
Touch Bible says it isn't licensed. What can I do? more →
To prevent software piracy, Google has made a way for apps to verify if the device that opens the app is indeed licensed to run the app. When the app opens, it asks Google if there is a record of a purchase for the app in the users account. If there is no record, or if the device has no internet connection, an error occurs asking the user to purchase the app.
This entire process takes place using the internet. With Touch Bible, the app install is finalized and the internet is no longer needed after the purchase is verified using Google Licensing services.
If you purchased Touch Bible and are seeing this error, here are somethings you can try:
- Verify that you are connected to the internet.
- Consider restarting the device and using Wifi.
- Verify that your device is using the same Google Account that made the purchase.
- Make sure no other app is using the internet too much or that no apps are still installing or updating. These processes might be blocking internet communication and preventing the licensing service from working.
- Make sure your device supports Google Services.
Opening a Google License protected app from an SD Card might result in this error. When an App is moved to an SD Card, and then that SD Card is moved to a new device, there is a good possibility that the protected app will not run on the new device. The new Device will need to have the same Google Account used to purchase the app entered in the Account preferences found in the new device’s Settings app.
License Errors & Google Play more →
Google License Services help prevent piracy. Google Services tell apps if your Google account purchased an app. This keeps users from sharing apps, because if the app was not purchased by other users, it will not work…
…At least, that’s how it’s supposed to work. Sometimes, an error can occur causing the app to believe it was not purchased
The good news is the most common fix is very easy:
- Restart your device
- Connect to a strong internet connection
- Open your app
If the above doesn’t work, you’ll need to dig a bit deeper.
- Open your device’s Account Settings.
There is no one method to open account settings… many users will find them by opening the Settings app, then tapping on accounts. - Check the Google Play Settings. Is account is entered correctly?
Make sure you entered the right password
Make sure the account listed is the one that made the purchase
Make sure the account is indeed being used by Google Play - Check the Time and Date settings
If the date is wrong, it can cause major connection issues on the internet. This causes your device and the internet to believe your security certificates are out of date, which will make your device experience connection issues. - Check for updates to your version of Android.
An expired version of Android will have problems connecting to Google’s servers. - Make sure you can see the app in your purchases history. Open Google Play and access your download history.
If you do see it, try opening the app from the history – If that works, perhaps the app icon you normally use to open your app is broken.
If you do not see it, it means you are using a Google account that didn’t purchase the app. See step 2 above and enter the Google Play account used to make the purchase according to steps you acquire from Google Support.
If all your settings are correct and you see the App in the history, the problem could be with hour device or with your account. You’ll want to contact support from your device manufacturer or even Google.
- Please contact Google Play for support and ask about your if your account settings are correct, or if the accounts on your device indeed have Touch Bible Loaded in their history.
- Contact your device support for support about your settings and ask if there is a known issue about it not making a connection to the Google Licensing Service.
About Google Licensing Service
Reasons Touch Bible will deny access
- Google’s licensing service (a third party server) is telling Touch Bible that you did not purchase the app
- You’re device can’t connect to Google Licensing Services.
Reasons a device can’t connect to the Google server
- You are not connected the internet
- You have a firewall blocking access to parts of the internet
- A virus checker blocking communication
- Your device needs an update to it’s security certificates
- The time and date settings are not correct.
- Your device is “rooted” or jailbroken and has lost access to Google services
How do I Download Touch Bible with Google Play? more →
- On your Android Device, open the Browser app.
- Go to touchbible.org/get/all/android
- You will see a list of Touch Bible apps in Google Play.
- Tap on the “download” button for the app you want.
- Google Play will verify you’re desire to download. Once you indicate that you want to download, the download process will begin so the app can be installed.
- Look for Touch Bible™ in your app tray!
How Do I Download Touch Bible for iPhone, iPad, iPod Touch and Apple Watch? more →
There are two installation methods for Touch Bible. If your device is connected to the internet, you can download it directly.
Alternatively, you can download Touch Bible on your computer, and then transfer it to your device with iTunes.
Below are instructions for both methods, please choose one as a guide.
Downloading Touch Bible using an Internet connection
- Open Safari.
- Visit touchbible.com/get/all/ios
- The App Store will open and you will see a list of Touch Bible apps.
- Tap on the “Get” or buy button beside of the app you wish to download.
- The app will begin to download directly on your device. If you do not see it, check your age restriction settings (Touch Bible is rated ages 12+).
Downloading Touch Bible with a Computer
Downloading Touch Bible with a computer and transferring it to your iPod Touch, iPhone, or iPad. Note: this will require the computer that has your iTunes account and is synced with your current device.
- Open an internet Browser and visit touchbible.com/get/all/ios.
- You will see a list of Touch Bible apps.
- Tap on the get button beside of the app you wish to download.
- iTunes will open, and you will see the download page for Touch Bible.
- Press the button in the iTunes description that will begin the download process.
- Once the Download is finished, Touch Bible will be in the Applications Library.
- Connect your iPhone, iPod Touch, or iPad so it can be seen by iTunes. Click on the device.
- Press Application Tab and check the box beside Touch Bible.
- Sync your device once you are satisfied with its configuration. When the sync process is finished, you will find Touch Bible on one of your home screens. If you do not see it, check your age restriction settings (Touch Bible is rated ages 12+).
Do I Have to Purchase Touch Bible Again? more →
New Kind of Device
Many of the app stores have a way to restore your purchases without an additional charge. However, if you move to a new device that does not come with the same app store as your last device, you may need to purchase again. For example, if you move from Android to iPhone, a second purchase will be necessary.
Same Kind of Device
If you didn’t switch platforms, you can likely restore your apps without an additional purchase because your software is probably safe with your account, or backed up on your computer. Read these articles for more information:
iPhone, iPod Touch, and iPad
Information on Backing up apps
Backing up and restoring apps.
Information on Backing up apps
Google Play & Android™ Devices
Retrieving previously purchased applications
Amazon Appstore and Kindle Fire or Fire Phone Devices
Accessing apps on Amazon Appstore
NOOK, Restore Apps from the Cloud
Learn about your Library – Be careful not to delete an app! Move it to your Cloud instead.
I downloaded the wrong version. How can I get a refund? more →
It is difficult to get a refund on any app, here’s why:
Apps are sold by various app stores across multiple devices. Each store has its own policy for refunds. Often, the stores hold an “all sales are final” policy. Also, developers are given very limited details about your purchase and we are not able to look up your name, etc.. Most stores give developers no ability to issue a refund, whatsoever. With so many limitations, developers are often not able to offer refunds.
If you are seeking a refund, your need to inquire with the store that sold you the app. Before you try, have you contacted support?
Can Support Help?
There may be a way to make you happy without going through a refund. Touch Bible has a very small price tag yet includes volumes of study resources. Don’t miss out on the resources Touch Bible has to offer if a problem can be fixed.
Please read our FAQ, or contact support.
Try the free versions of Touch Bible. If you find that it works great on your device, the paid versions will likely work just as good while they add study material and additional features.
